Support & Logistics
Dedicated Customer Support
Our priority is the care of our accounts. As a Catalynt customer, you are assigned a single point-of-contact for all your ordering needs. This Customer Service Coordinator gets to know you and your business to effectively handle all your requests and requirements and will:
- Serve as the main point of contact for customers
- Identify and anticipate needs
- Problem solve for customers as issues arise
- Communicate and follow-up on a regular basis
- Handle all documentation requests
- Process orders per customer-specific requirements
Logistics & Operations
In addition to our focus on customer service, Catalynt’s Team maintains efficient, timely and economical supply, delivery of goods and inventory management throughout our global customer network and nationwide stocking points. Team members:
- Consistently review of inventory positions and recommended reorder points
- Maximize freight cost from multiple sources and providing alternate routing solutions
- Directly communicate with freight and warehousing partners
- Process all Import and Export Custom Clearance
This level of interaction behind-the-scenes opens the possibilities for improved value and stronger relationships with our customers, suppliers and service providers. Catalynt’s relationships go beyond a transactional level to provide exceptional dedicated customer service and sustainable success for our customers.